This is a repeat of a popular 2014 workshop, and useful for any ISP support staff and abuse desk managers. It will cover the following:
- What is abuse?
- Defining on network and off network abuse
- Best practice
- Possible ways to manage abuse
- Where to get information for on-network “abuse”
- Common problems
- Blacklisting
- Spam
- Virus
- Comprised servers/hacked servers/defacements sites
- Suspending of services
The workshop will include a Q&A session to cover any matters that attendees may have encountered and suggest approaches for dealing with them.