Abuse Desk Training for ISPs

Session description:

This is a repeat of a popular 2014 workshop, and useful for any ISP support staff and abuse desk managers. It will cover the following:

• What is abuse?
• Defining on network and off network abuse
• Best practice
• Possible ways to manage abuse
• Where to get information for on-network “abuse”
• Common problems
  • Blacklisting
  • Spam
  • Virus
  • Comprised servers/hacked servers/defacements sites
  • Suspending of services

The workshop will include a Q&A session to cover any matters that attendees may have encountered and suggest approaches for dealing with them.

Target audience:

ISP help desk staff, support teams, customer service managers

Presented by:

Andre van der Walt - Risk engineer: Internet Solutions

Prerequisites:

None